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Public service media (PSM) had to respond with extraordinary speed to the challenges posed by the COVID-19 pandemic. Internally that was difficult enough as media organizations had to work out how to reorganize newsrooms and productions for social distancing, as well as manage the cancellation of sport and cultural events and keep all staff safe. But, as the world went into lockdown, EBU Members also acted with incredible agility and ingenuity to ensure that audiences are educated, entertained and, most importantly, kept informed.